We Don’t Do Customer Service Anymore

Maybe it is just me, but shortly after posting about how pygmies are taking over the world, I had 2 really bad experiences of customer service from the same company.

There is a well-known budget hotel chain here in the UK called Travelodge. I have used its various hotels frequently in the last year or so. Normally my stay is a fairly painless experience – it’s a budget chain so you get what you pay for, but the rooms are pretty comfortable so I’m happy. I tend to arrive Continue reading